Refund & Order Resolution Policy
This policy describes how cancellations, damaged shipments, credits and refunds are handled for approved business accounts.
Before Fulfillment
Cancellation requests should be submitted as soon as possible. If fulfillment has not begun and the transaction can reasonably be reversed, we will review the request. Cancellation is not guaranteed once processing has started.
After Shipment
Because B2B orders may involve controlled handling, documented custody or supplier-specific restrictions, shipped orders may be final sale unless an error, defect, damage or other approved resolution applies.
Damaged or Incorrect Orders
Notify us promptly with the order reference and supporting documentation. Verified issues may qualify for replacement, account credit, refund or another commercially reasonable resolution.
Refund Timing
Approved refunds are returned through the original or otherwise agreed payment method. Processing time may depend on the payment provider and financial institution.
Charge Disputes
Contact Lion Elite Clinical first so the matter can be reviewed and documented. This does not limit any rights available under applicable law.